The Second Version of Our “Study Consumer Assist” Workshop Is Open for Signups — The Weblog


The Second Version of Our “Study Consumer Assist” Workshop Is Open for Signups

Beginning August 19, we’ll provide one other digital course for girls concerned about a technical-support profession.

Again in January, we partnered with Assist Pushed and launched the primary model of the Study Consumer Assist Workshop, which helps girls within the Asia-Pacific area develop the abilities they want to reach a technical help position. We had 24 college students enrolled in our first cohort.

In the present day, we’re pleased to share that the following version of the Study Consumer Assist Workshop will launch on August 19, 2019. The course is completely web-based — there’s no have to journey wherever to attend — and fully free. So for those who establish as a lady, are primarily based within the Asia-Pacific area, and are critical a couple of profession in consumer help, this is likely to be an ideal match for you.

Constructing a greater, greater workshop

The robust optimistic suggestions we obtained from our college students earlier this yr, in addition to the more and more lengthy waitlist, impressed us to enhance the course content material and to design it to accommodate extra learners. 

What matters will we cowl? As a participant, count on to discover ways to…

  • Develop your personal help philosophy.
  • Construct profitable troubleshooting methods.
  • Handle difficult interactions.
  • Implement productiveness instruments.
  • Optimize your strategy to making use of and interviewing for jobs in help.

This six-module course will begin on August 19 and can run by means of September 29. We are going to publish a brand new module each Monday, and every learner may have one week to finish it. We’ll embody a number of hands-on work, and by the tip of the course, every participant may even develop a résumé and portfolio web site on WordPress that they will then share with potential employers.

Meet your pleasant organizers

As on your academics, the individuals who lead this workshop are Automattic Happiness Engineers — grasp communicators with deep, wide-ranging expertise in distributed technical help. 

Automattic, which gives the workshop, is a fully-distributed firm — there are greater than 930 full-time Automatticians unfold throughout 70 nations and talking 88 languages. We serve customers from each nook of the world through merchandise like, Jetpack, and WooCommerce, amongst others. 

As individuals who consider in the advantages of distributed work, we love serving to distant professionals degree up their expertise. Our dedication to Range & Inclusion leads us to search for methods to make the tech sector extra consultant of the huge and assorted world it serves. Because of this, this digital workshop will equip Asia-Pacific-based girls who’re — or wish to turn out to be — help professionals with expertise which can be particularly tailor-made to the calls for of distant work.  

Are you prepared to enroll? Simply click on under:

We’re at the moment accepting solely girls for this cohort.


Now we have 40 slots for this cohort on a first come, first serve foundation.

We are going to get in contact with you through e mail in case you are chosen for the course. If you already know anybody who is likely to be match, be at liberty to share this submit with them!

If you’re not chosen for this version of the course, you may all the time signal as much as obtain updates on future programs.



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